Privacy Policy
Version 1.0 Updated August 2026
1. Introduction
Goldcrest Digital (“we”, “us”, “our”) is a Sydney-based creative agency providing website design, branding, logo, print, photography and video services to small businesses. We’re committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the *Privacy Act 1988 (Cth)*.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact details
Name, email address, phone number and postal address.
Business details
Business name, website URL, ABN and industry information.
Project information
Content, images, branding assets, logins or other material you provide to us for a project.
Technical data
IP address, browser and device information collected automatically when you visit our site.
Usage data
Pages viewed, time on site and similar analytics.
Marketing preferences
Your choices around receiving updates or offers from us.
3. How We Collect It
Directly from you
Through contact forms, quote requests, email, phone, or during a project.
Automatically
Via cookies and analytics tools when you browse our website.
From third parties
Such as analytics providers (e.g. Google Analytics) where relevant.
4. Why We Collect It
We use personal information to:
- Provide and manage our website design, branding, photography and video services.
- Respond to enquiries and quote requests.
- Deliver project updates and communicate about ongoing work.
- Send marketing communications, where you’ve opted in.
- Improve our website and the way we work with clients.
- Meet our legal and accounting obligations.
5. Who We May Share It With
We may disclose personal information to:
Service providers
Who support our business – for example web hosting platforms, design and project tools, and email or accounting software.
Regulatory or legal bodies
Where required by law.
A new owner
In the event Goldcrest Digital is sold or restructured.
Any third party we work with is expected to handle your information responsibly and in a manner consistent with this policy.
6. Overseas Disclosure
Some of the tools and platforms we use (such as hosting, software or AI tools — see Section 12) may store data on servers outside Australia. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection to that required under the APPs.
7. Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access, including:
- Using secure platforms and encrypted connections where practical.
- Limiting access to personal information to those who need it to do their job.
- Reviewing our data-handling practices from time to time.
8. Accessing or Correcting Your Information
You’re welcome to ask what personal information we hold about you, and to request corrections. Get in touch using the details in Section 12 and we’ll respond within a reasonable timeframe.
9. Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use the site. Cookies help us remember preferences and see which pages are most useful. You can disable cookies in your browser settings, though some site features may not work as intended.
10. Anonymity
Where it’s practical to do so, you’re welcome to make general enquiries without providing your name. That said, we’ll usually need some contact details to provide a quote or deliver a project.
11. Complaints
If you have any concerns about how we’ve handled your personal information, contact us directly (details below) and we’ll look into it.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
12. Our Use of AI Tools
12.1 We use AI tools in parts of our workflow — for example, to help draft or refine copy, generate design or content ideas, or support project planning.
12.2 Where possible, we avoid entering sensitive or unnecessary personal information into AI tools, and use de-identified information where we can. In some cases, limited information may still be processed by third-party AI providers as part of this workflow.
12.3 Some AI tools we use are operated by providers based outside Australia, meaning information may be processed overseas as described in Section 6.
12.4 While we choose reputable AI providers, we can’t guarantee how those third parties store or handle information submitted to their systems, and we aren’t responsible for their handling of that data.
12.5 Please don’t share personal information with us for AI-assisted work if you’re not authorised to disclose it, or if it’s sensitive in nature (e.g. financial, health or identity information), unless you’ve told us in advance so we can take appropriate precautions.
12.6 AI-assisted work (copy, design concepts, or recommendations) is a starting point, not a finished, guaranteed-accurate output. We review AI-assisted content before it’s delivered, but you should also review it before publishing or relying on it.
13. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices. The current version will always be available on our website, with the date it was last updated.
14. Contact Us
Goldcrest Digital
Sydney, NSW
0404 703 042
Email us here
ABN: 38 074 399 381